Shipping Policies


Orders are processed the following business day, Monday through Friday, excluding holidays. 

Shipping costs are calculated based on weight. You will receive a tracking number. 

Only residents of California will be charged the state sales tax. 

We cannot ship to P.O. boxes.

Returns, Credits & Cancellations 

If you would like to return or exchange your product/s, please let us know by sending an email to

Unwashed scarves with tags may be returned or exchanged within 14 days of receipt. After this period, all sales are final. Only items purchased from our online shop may be returned or exchanged. Customers must pay for shipping and purchase tracking or delivery confirmation. Cream and Cotton cannot accept responsibility for the reimbursement of lost packages without tracking numbers.

All international orders are final sale.

After inspecting your item/s, a refund will be issued to the same account from which the original purchase was made. Only items in saleable condition will be refunded, others will be returned to the customer at their own cost. Please allow up to 21 days for your refund to be processed.

Please note that although we make every effort to faithfully reproduce our products online, computer display differences may result in subtle shifts in color.


Privacy is not a crime

Cream and Cotton respects your right to privacy. Information collected through this website will be used solely for the purpose of processing your order, and will not be shared with third parties.

Terms of Use